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Welcome to Royal Kiddy ™ London Singapore | Baby & Kids Store

 
  • Shipping & Delivery

    • FREE Standard Singapore Delivery

      Delivered via: IM Logistics 

      Delivery Time: At least 1 working days, Cut off time 12pm daily for next day delivery
      Product Distribution: Within Singapore only

      Important Information 

      • The delivery time are subject to product availability, information processing and verification
      • You will be call before the delivery attempt for the day. Please make sure your phone is always switched on. You must be available at the delivery address to sign for your parcel or if you are not in to receive your order, you will need to collect your parcel at our warehouse at address below: 

                  Our Singapore Distributor Warehouse Address:

                  6 Chin Bee Avenue
                  Level 1,2 & 3
                  Singapore 619930

    • Delivery To The Rest of The World Destination

      Delivered via: Singpost International 

      Your delivery charge will be calculated at the checkout page based on the real-time rates of the Singpost

      Time: at least 5 working days (after dispatch)

      Important Information

      • You must be available at the delivery address to sign for your parcel or if you are not in to receive your order, a card will be left for you to collect your parcel at your local sorting office

      Delivery notes :

      • Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.Your order will be dispatched via the most suitable courier, depending on size and weight.
      • If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. 
  • Warranty and Returns

    All of our product have 1 year warranty on mechanical parts only excluding wear and tear. Any order within 7 days of purchase, customers have right to return the purchases if there is any manufacturing defects and not being used. 
  • Our warranty for mechanicals parts cover for buttons, folding mechanism, wheel with braking mechanism, and others related to mechanical. The warranty exclude wear and tear. 
  • Procedure for warranty: Once received complaint from a buyer which covers under warranty, we will collect the product from you or you send it to our place. We will fix the problem on the products and ensure it is fit for purpose. Then, we will send the product to you or collect from our side. All costs related to warranty, collection, and postage will be cover by our side. 
  • The entire product returned to us will be refunded if they have not being used or no defect. You may be able to support it by photographic evidence. The returned items must be received by us within 14 days to make it eligible for refunds and replacement. Customers will only received only parts of refund if the items damaged during returned.