Guarantee & After-Sales Service

6 YEARS WARRANTY & 1 TO 1 EXCHANGE PROGRAM FOR ROYAL KIDDY LONDON CARSEAT (CHILD RESTRAINT SYSTEM, CRS)

Royal Kiddy London Malaysia is now offering NEW customers from 1st November 2019 onwards a 6 Years Warranty & One to One (1-to-1) Crash Exchange Program for the car seat!


Customer is required to prepare and provide the  following proof of accident for the one-to-one exchange :

- Photo of the installed car seat during the accident

(strapped in the crashed car);

- Accident photos of your vehicle;

- Official police report;

- Original sales receipt/proof of purchase;

- Warranty card;

- Parents/Guardian hard copy of Identity Card ;

- Customer details (Name and contact number);

- Crashed car seat (delivery cost borne by the  customer);

 

(Valid for car seat purchased on 1 NOVEMBER 2019 onwards)

 

What will we do for the 6 Years Warranty?

-We will either repair the product or replace the affected/broken parts if the car seat has not involved in a car crash.


How about the 1 to 1 Exchange Programme?

-We will change your baby car seat to a new one if the car seat has been involved in a car crash.

 

 

Address:

Global Grandeur Sdn Bhd

ZV-01-02, Zeva Boulevard, Persiaran Pinggiran Putra, Equine Park,43300 Seri Kembangan,

Selangor.

+60183177519

Terms & Conditions:

 

1) The product must be purchased from authorized Royal Kiddy distributor/retailer(s)

 

2) 1-to-1 exchange is only applicable for one time only.

 

3) No damage induction found on the product due to human-made mistakes.

 

4) For the case of a discontinued car seat model, an equivalent value car seat will be issued.

 

5) The replacement car seat will be issued out within 7 days upon receiving date.

 

6) This programme only applicable if the crash happened with a speed of 45km/h & above.

 

7) The official distributor reserves the rights to change, amend, cancel or remove the exchange program at any time without prior notice.

 

If you have any inquiries or you are unsure about anything, please contact +6018-3177519. Thank you for your co-operation

Other than 6 years of Carseat Warranty Programme,  Royal Kiddy has 1 year warranty on mechanical parts ONLY for other baby gears (stroller, Baby bed etc.)

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